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현미열 ( ) - 가톨릭대학
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Abstract
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The purpose of this study was to investigate the communication training program for registered nurses. This study presented
communication effectiveness, the kindsof communication training skills received before, the kinds of communication skills required in nursing performance and 10 comunication skills used in the prior studies (Johnson, 1994) and surveyed their will to receive such training.
The subject was 274 nurse working in the university hospital in Incheon. Data were collected from Feb. 1 to Feb, 28, 2001. The SAS program was used to analyze the collected data.
The results of the study were as follows:
1. Registered nurses showed effectiveness in
listening, persuasion, non-verbal skill and
small group discussion. They showed
mid-effectiveness in presentational speaking
while technical report writing, leadership.
employment interviewing and public
speaking were the skills not used effectively.
2. Nurses have received the skill training of
listening, small-group discussion, and
leadership. The major source for this
training was college. Job-related education.
high school education and continuing
education programs were the other sources.
3,. Nurses put the value of communication skills in the job performance in the order of listening. persuasion, non-verbal skill and presentation. This accords with the items required additional training.
4. _ Presentational speaking and leadership were the highly preferred skills (92.3%
11?I&I4 A 200214 Allltl ;114&
and 91.2% Thad the will to receive communication skills training except employment interview and performance appraisal interviewing. They preferred the continuing education of the experts.
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KeyWords
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의사소통, 의사소통기술, Nurse, Communication skill training
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원문 및 링크아웃 정보
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등재저널 정보
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